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Partner Success & Escalation manager at Philips - ApplyBlast

Partner Success & Escalation manager

Philips

4 months ago

3.8 on Glassdoor

Hybrid

Full Time

Senior

22 applicants

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About this role

The Partner Success & Escalation Manager at Philips oversees global partner support operations by managing technical escalations and coordinating a team of Tier-2 specialists. This role involves planning resources across different zones, ensuring operational compliance, and building strong relationships to drive service excellence in challenging markets. The manager is responsible for workforce planning, driving fast issue resolution, and maintaining accurate billing and cost control through SAP transactions.

Responsibilities

Orchestrate end-to-end technical and clinical support for 150+ global partners.
Lead workforce planning for cross-zone Tier-2 Technical Support Specialists.
Govern partner escalations to drive timely resolution and customer satisfaction.
Execute SAP service transactions for accurate billing and cost control.
Manage trade-partner performance and define corrective actions for underperformers.

Skills

Qualifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Information TechnologyBachelor’s degree in International Business

About Philips

philips.com

Headquarters

Amsterdam, North Holland, Netherlands

Company Size

10001+ employees

Founded

1891

View Profile

Learn more about Philips and how we help improve people’s lives through meaningful innovation in the areas of Healthcare, Consumer Lifestyle and Lighting.