Passenger Service Agent

A Passenger Service Agent at Alliance Ground International provides frontline customer service throughout the airport journey, ensuring travelers are informed and processed efficiently from check-in to boarding and arrivals. The role operates within AGI’s ground handling operations, following airline-specific, safety, and security procedures while representing the company in face-to-face passenger interactions. This position supports flight movements, ticketing, baggage handling, and customer inquiries at airport counters and gates.