Passenger Service Agent

The Passenger Service Agent ensures travelers are well-informed and properly positioned throughout their journey by providing first-class customer service at check-in, bag drop, boarding gates, and arrivals. This customer-facing role requires adherence to safety, security, and airline-specific procedures while handling ticketing, baggage, and flight inquiries. The position involves managing passenger interactions, processing payments, and coordinating with ground handling teams and flight crews to ensure smooth airport operations.