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Patient Account Resolution (PAR) Supervisor at Ovation Healthcare - ApplyBlast

Patient Account Resolution (PAR) Supervisor

Ovation Healthcare

1 month ago

Huntsville, Alabama, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Patient Account Resolution (PAR) Supervisor oversees a team of 10+ agents within the Recovery department, ensuring that client objectives and department key performance indicators are met. This role involves managing daily call center operations, coaching specialists, and providing escalated support to drive performance and efficiency. The supervisor is responsible for team development, performance reviews, and maintaining effective communication across various company departments.

Responsibilities

Manage and oversee assigned subset of Recovery clients to meet client objectives
Lead and develop a team of 10+ agents to meet department key performance indicators
Provide coaching, counseling, and performance evaluations to direct reports