Patient and Family Relations Specialist

Brigham and Women(19 days ago)

Newton, MAOnsiteFull TimeJunior$55,390.4 - $80,485.6Patient Relations or Healthcare Services

About this role

The Patient and Family Relations Specialist at Newton-Wellesley Hospital supports patient-centered care by managing and responding to patient feedback, complaints, and concerns. The role involves working closely with multidisciplinary teams to ensure compassionate communication, promote quality service, and uphold regulatory standards while fostering a culture of engagement and respect.

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Required Skills

Communication
Empathy
De-escalation
Customer Service
Regulatory Compliance
Care Coordination
Multitasking
Teamwork
Crisis Management
Patient Advocacy

Qualifications

Bachelor’s degree in social work, psychology, human services or related field
1-3 years experience working with patients/consumers in a healthcare setting

About Brigham and Women

brighamandwomens.org

Brigham and Women’s Hospital is one of the top hospitals in America with more than 790 beds, and a premier teaching hospital of Harvard Medical School. Learn more.

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