Patient Care Advocate

The Patient Care Advocate delivers high-quality, empathetic, and efficient support to LucyRx members through Care Guide programs, serving as the frontline point of contact for inquiries, outreach, and issue resolution. This role involves proactive member engagement, accurate documentation, and adherence to HIPAA and compliance standards while collaborating with cross-functional teams to ensure timely member assistance. The position requires strong communication skills, emotional intelligence, and the ability to meet performance metrics in a fast-paced healthcare environment.