Patient Care Coordinator
Shoppers Drug Mart(1 year ago)
About this role
A Patient Care Coordinator at Shoppers Drug Mart’s Specialty Health Network is the first point of contact for patients, caregivers, clinics and pharmacies within the patient support program. The role focuses on managing patient interactions, maintaining accurate program documentation, and supporting a positive treatment journey while protecting patient confidentiality.
Required Skills
- Customer Service
- Call Triage
- Document Indexing
- Data Integrity
- Patient Advocacy
- Reimbursement
- Special Authorization
- Payor Follow-up
- Salesforce
- Microsoft Office
+1 more
Qualifications
- Post-Secondary Education
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