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Patient Experience Coordinator at Valley Health - ApplyBlast

Patient Experience Coordinator

Valley Health

6 days ago

4.9 on Glassdoor

Winchester, Virginia, United States

Onsite

Full Time

Medior

0 applicants

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About this role

The Patient Experience Coordinator champions exceptional patient and family experiences by coordinating initiatives, managing service recovery, and addressing concerns across the continuum of care. This role collaborates with clinical and operational teams to analyze feedback data, conduct patient rounding, and support performance improvement activities that enhance satisfaction and quality. The position serves as a trusted resource for patients, families, and staff to foster a culture of continuous service excellence.

Responsibilities

Coordinate patient experience initiatives and manage service recovery efforts
Analyze patient feedback data to identify trends and support improvement strategies
Conduct patient rounding and facilitate real-time resolution of patient concerns

Skills

Qualifications

Bachelor’s degree in business, nursing, health care administration or related fieldMaster's degreeBLS Certification (Basic Life Support) - American Heart ‘Healthcare Provider’ (HCP)

About Valley Health

valleyhealthlink.com

Headquarters

Winchester, Virginia, United States

Company Size

5001-10000 employees

Founded

1993

View Profile

Valley Health is a nonprofit health system serving communities across the Shenandoah Valley of Virginia and parts of West Virginia. It operates hospitals, outpatient clinics, primary and urgent care sites, and a range of specialty services such as cardiology, oncology, orthopedics, women’s health, rehabilitation, and home health. Committed to patient-centered, community-focused care, Valley Health emphasizes coordinated services, population health, and local outreach to make the region healthier. Patients rely on its network for inpatient, outpatient, emergency, and support services across the region.