Patient Experience Manager / Coach

The Patient Experience Manager/Coach works with leadership to design and implement patient experience improvement strategies, ensuring the organization meets or exceeds goals measured by voluntary and federal/state surveys like CAHPS. This role involves analyzing patient experience data to provide proactive consultation, coaching, and training to directors, managers, physicians, and staff across various hospital departments. The position also supports employee recognition programs, participates in Patient Family Advisory Councils, and assists leadership in developing action plans to enhance service excellence.