Patient Experience Specialist 1, Full Time

Alumni Network Job Board(1 month ago)

Miami, FLOnsiteFull TimeMedior$71,180 - $96,277 (estimated)Patient Experience

About this role

The Patient Experience Specialist at the University of Miami acts as a liaison between patients, families, and the health system, managing and facilitating responses to patient feedback, concerns, and complaints. The role involves reviewing complex and sensitive feedback, directing cases to appropriate teams, collaborating with clinical and administrative colleagues, and ensuring adherence to internal and external guidelines to improve patient satisfaction and outcomes.

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Required Skills

Patient Advocacy
Conflict Resolution
Active Listening
Documentation
Communication
Empathy
Case Investigation
Data Entry
Microsoft Office
Confidentiality

+1 more

Qualifications

Bachelor's Degree

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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