Patient Experience Specialist

The Patient Experience Specialist serves as a central point of contact for patients, managing inbound and outbound inquiries via phone, email, and social media to ensure high satisfaction and effective complaint resolution. This role involves coordinating with clinical and operational teams, maintaining accurate patient records, and driving a customer-focused culture within the organization. The specialist is responsible for resolving queries efficiently, escalating priority issues when necessary, and adhering to strict information security and quality management standards.