Patient Financial Services Representative

This role involves conducting comprehensive reviews of patient cases, coordinating interviews to define financial needs, and developing strategies to help patients meet their financial obligations to Shenandoah Medical Center. The position requires maintaining current knowledge of industry regulations, acting as an advocate for patients to secure available resources, and ensuring accurate documentation of confidential financial records. Additionally, the role includes performing financial clearance tasks, verifying eligibility, and communicating effectively with patients, families, and internal teams to resolve billing issues.