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Patient Representative I at Dana-Farber Cancer Institute - ApplyBlast

Patient Representative I

Dana-Farber Cancer Institute

4 months ago

3.9 on Glassdoor

Brookline

Onsite

Full Time

Junior

0 applicants

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About this role

The Patient Representative serves as the first point of contact for patients and providers at Dana-Farber Cancer Institute, functioning as the primary triage point within the Welcome Center. This role involves providing superior customer service via phone and other communication methods to direct inquiries, resolve issues, and connect callers with appropriate disease center teams while adhering to strict customer service standards.

Responsibilities

Triage incoming patient and provider calls to appropriate disease centers
Provide administrative support and coordination for patient care operations
Resolve incoming inquiries directly or take detailed messages for specialists
Recognize emergencies and respond using standard operating procedures
Ensure quality clinical care adherence and compliance with institute standards

Skills

About Dana-Farber Cancer Institute

dana-farber.org

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1947

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Dana‑Farber Cancer Institute, based in Boston, MA, is a world‑leading cancer center specializing in adult and pediatric cancer treatment and research. Its physician‑scientists deliver multidisciplinary patient care and develop many of the most advanced therapies, including targeted treatments and clinical trials. Dana‑Farber combines cutting‑edge laboratory research with translational programs, prevention and survivorship services, and education to improve outcomes. Patients and clinicians turn to Dana‑Farber for its expertise, comprehensive care teams, and strong research pipeline.