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Patient Service Representative at CVS Health - ApplyBlast

Patient Service Representative

CVS Health

2 months ago

3.2 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Patient Service Representative interacts directly with patients to promote generic medication utilization, provide education, and ensure adherence. Working from home, the role handles inbound and outbound calls, collaborates with the Specialty Projects Team, and escalates issues to pharmacists as needed, while maintaining compliance with HIPAA and insurance requirements.

Responsibilities

Communicate generic medication benefits to patients
Conduct generic conversions and therapy changes
Handle inbound and outbound patient calls and provide education

Skills

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.