Patient Success Advocate - Evening hours

Cadence Solutions(18 days ago)

RemoteFull TimeJunior$40,000 - $44,000Patient Success

About this role

A Patient Success Advocate at Cadence is a patient-facing member of the remote monitoring call center, supporting seniors enrolled in the company’s technology-enabled care programs. The role is part of a mission-driven health tech team focused on proactive, continuous care for patients outside traditional office visits. This position is remote and operates on an evening shift (Monday–Friday, 2:00PM–11:00PM EST).

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Required Skills

Customer Service
Patient Advocacy
Multichannel Support
Zendesk
Remote Monitoring
Troubleshooting
Appointment Scheduling
Escalation Management
Medicare Experience
Metrics Driven

About Cadence Solutions

cadence.care

Cadence is a remote patient monitoring company that delivers scalable chronic disease management to improve health outcomes and generate financial ROI. Their solution combines connected devices, data analytics, and clinician‑led care pathways to continuously monitor patients, reduce hospitalizations, and drive better clinical outcomes. Cadence partners with health systems, payers, and employers to implement turnkey RPM programs at scale, and its model has been validated by the New England Journal of Medicine Catalyst. Providers choose Cadence for its integrated technology, clinical workflows, and measurable return on investment.