Enterprise Customer Support Advocate
Hootsuite(1 day ago)
About this role
Enterprise Customer Advocate supporting Hootsuite’s highest-value Enterprise accounts by assisting with onboarding, account-related tasks, and escalations. The role involves communicating with global enterprise customers across channels, identifying and reporting trends in support workflows, and collaborating with internal teams to prioritize customer experience. This is a hybrid position based in Bucharest reporting to the Team Lead, Enterprise Customer Support.
Required Skills
- Customer Support
- Troubleshooting
- Onboarding
- Zendesk
- Jira
- Multichannel Support
- Communication
- Time Management
- Problem Solving
- Social Media
About Hootsuite
hootsuite.comHootsuite is a social media management platform that centralizes scheduling, content creation, publishing, social listening, and analytics across multiple social networks. Its unified dashboard includes a content calendar, automation and approvals, team workflows, and performance reporting to help marketers plan campaigns, engage audiences, and measure impact. Hootsuite integrates with major social channels and third‑party tools and offers mobile apps plus enterprise features for collaboration, security, and compliance. Organizations of all sizes use it to streamline social operations and scale their social media strategy.
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