Patient Support Center Lead
knownwell(1 year ago)
About this role
The Team Lead, Patient Experience oversees a team of Patient Experience Coordinators to ensure patients receive timely, accurate, and compassionate support. The role focuses on guiding daily operations and elevating the patient journey in a fast-paced, weight-inclusive healthcare startup. This position works closely with cross-functional teams to improve workflows, tools, and the overall patient experience. It is a hands-on leadership role within a hybrid care model that includes both in-clinic and virtual services.
Required Skills
- Team Leadership
- Staff Mentoring
- Performance Management
- Quality Reviews
- Training Development
- Operations Management
- Call Center Management
- Workflow Coordination
- Customer Escalations
- Patient Support
+16 more
About knownwell
knownwell.coKnownwell is a healthcare practice offering primary care and obesity medicine grounded in a weight‑inclusive, nonjudgmental approach. They emphasize warm, evidence‑based care—“no shame. no blame.”—and aim to support patients with expertise and compassion. Prospective patients can get in touch by email or phone to learn more and become a patient.
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