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Patient Support Coordinator at InnovaCare Health - ApplyBlast

Patient Support Coordinator

InnovaCare Health

3 months ago

4.1 on Glassdoor

Onsite

Full Time

Junior

0 applicants

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About this role

This role involves managing high volumes of inbound and outbound calls to schedule patient appointments and verify insurance information within a medical setting. The employee must accurately document interactions in electronic medical records while maintaining strict patient confidentiality and adhering to HIPAA guidelines. Success requires strong communication skills, active listening, and the ability to resolve issues effectively while meeting specific performance metrics.

Responsibilities

Manage high volumes of inbound and outbound patient calls
Schedule appointments according to best practice guidelines
Verify patient insurance and demographic information
Document conversations accurately in electronic medical records
Resolve patient issues using active listening and problem-solving

Skills

About InnovaCare Health

innovacarehealth.com

Headquarters

Orlando, Florida, United States

Company Size

1001-5000 employees

View Profile

InnovaCare Health is a community-based healthcare provider offering primary care, in-house specialist services (including Gynecology, Nephrology, and Cardiology), urgent care, and telehealth appointments. They operate multiple locations across Florida, with a focus on senior centers, care coordination, diagnostic testing, and transportation support to make healthcare accessible. InnovaCare Health serves patients of all ages and accepts a variety of insurance plans.