Contact Center Director

The Contact Center Director serves as the senior operational leader for InnovaCare's enterprise contact center, overseeing performance, governance, and strategic direction across all Central Florida markets. This executive-level role manages a team of market managers and specialists while ensuring omnichannel service delivery, workforce management, and vendor compliance. The position acts as the primary operational accountability partner to the Executive Sponsor, driving cross-market transformation and maintaining high standards of quality assurance and technology governance.