Patient Support Team Lead

Montu(27 days ago)

HybridFull TimeManager$35,000 - $35,000Alternaleaf UK

About this role

The Patient Support Team Lead at Montu oversees a team of Patient Support Coordinators in a hybrid setting, focusing on delivering exceptional, patient-centric service. This role involves coaching and motivating staff, managing daily workflows, and acting as the first line of escalation for complex patient queries, while ensuring compliance with regulations and monitoring key performance indicators. The lead collaborates with cross-functional teams to enhance service delivery and supports the recruitment and training of new team members. Prior experience in health or patient support and strong leadership skills in a high-volume call center environment are essential.

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Required Skills

Team Leadership
Coaching
Patient-Centric Service
Workflow Management
Performance Reviews
Recruitment
Onboarding
Training
KPI Monitoring
Process Improvement

+15 more

About Montu

www.montu.uk

Montu is a modern lifestyle brand that focuses on providing users with high-quality, stylish, and functional products designed to enhance everyday living. The company emphasizes innovation and sustainability, ensuring that their offerings are both practical and environmentally friendly. Their diverse range of products caters to a variety of needs, appealing to a broad audience. Montu is dedicated to delivering exceptional customer experiences through thoughtful design and superior craftsmanship.