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Payment Solutions Analyst at Genesys - ApplyBlast

Payment Solutions Analyst

Genesys

4 months ago

Manila, Philippines

Hybrid

Full Time

Senior

0 applicants

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About this role

The Payment Solutions Analyst manages and coordinates customer payment-related cases, including inquiries, disputes, escalations, and service requests, to ensure timely resolution and accurate communication. Serving as a key liaison between internal stakeholders and teams, this role drives issue resolution and process improvements within the quote-to-cash cycle. The analyst partners with cross-functional groups to support effective case management and enhance the overall billing and customer experience.

Responsibilities

Manage and monitor payment-related cases including billing inquiries and disputes
Review, triage, and coordinate cases with appropriate resolver groups for timely resolution
Partner with cross-functional teams to resolve billing concerns within the quote-to-cash process
Track case aging and proactively follow up on overdue or high-priority cases
Mentor junior analysts on dispute handling and case management best practices

Skills

Qualifications

Bachelor's degree in Business Administration or Finance

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.