Payment Support Specialist
Housecall Pro
About this role
A Payment Support Specialist at Housecall Pro is the external voice to home-service professionals on all payments-related matters. The role focuses on investigating high-risk accounts and transactions, troubleshooting payment and technical errors, and relaying insights to product, engineering, risk, and customer success teams. The specialist helps champion Pros' success by providing clear guidance and maintaining account security.
Skills
Qualifications
About Housecall Pro
housecallpro.comHousecall Pro is an all-in-one business management platform for home service companies (e.g., HVAC, plumbing, electrical, cleaning). It provides scheduling and dispatch, mobile field tools, online booking, estimates, invoicing and payment processing, customer management, automations, and reporting to streamline operations. The platform integrates with common payment and marketing tools and is used by over 200,000 field service professionals. Housecall Pro positions itself as a top-rated solution focused on helping small and mid-size service businesses run and grow more efficiently.
Recent company news
PR NewswireHousecall Pro launches Yelp integration to streamline lead management for home service businesses
4 weeks ago
Yahoo FinanceHousecall Pro releases new report highlighting changing customer service standards in home contracting
Dec 15, 2025
Landscape ManagementHousecall Pro launches Yelp integration to streamline home service leads
1 month ago
Pest Control TechnologyHousecall Pro Hosts '25 Winter Summit Featuring Mike Rowe
Dec 11, 2025
ACHR NewsHousecall Pro Brings AI-Powered, Voice-Activated Invoicing to the Trades
Nov 19, 2025
About Housecall Pro
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Housecall Pro.
Salary
$21k – $25k
per year