Payment Support Specialist

Housecall Pro(4 months ago)

RemoteFull TimeJunior$21,000 - $25,000Customer Support

About this role

A Payment Support Specialist at Housecall Pro is the external voice to home-service professionals on all payments-related matters. The role focuses on investigating high-risk accounts and transactions, troubleshooting payment and technical errors, and relaying insights to product, engineering, risk, and customer success teams. The specialist helps champion Pros' success by providing clear guidance and maintaining account security.

View Original Listing

Required Skills

Payments
Chargeback Prevention
Reconciliation
Account Security
Troubleshooting
Customer Support
Salesforce
Stripe
Communication
Risk Management

Qualifications

Bachelor's Degree

About Housecall Pro

housecallpro.com

Housecall Pro is an all-in-one business management platform for home service companies (e.g., HVAC, plumbing, electrical, cleaning). It provides scheduling and dispatch, mobile field tools, online booking, estimates, invoicing and payment processing, customer management, automations, and reporting to streamline operations. The platform integrates with common payment and marketing tools and is used by over 200,000 field service professionals. Housecall Pro positions itself as a top-rated solution focused on helping small and mid-size service businesses run and grow more efficiently.