People Services Center Analyst - VPP

General Manufacturing(1 month ago)

HybridFull TimeMedior$73,653 - $99,780 (estimated)People Services

About this role

A customer-facing People Services Tier 1 specialist within GM’s Global Business Solutions Shared Services Center supporting employees, managers, HR professionals, and vendors. The role focuses on handling inbound inquiries via phone and email, using HR systems and knowledge bases, and working within established processes to ensure service quality and continuous improvement. The position operates on a hybrid schedule and requires nightshift availability.

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Required Skills

Call Handling
Customer Support
Conflict Resolution
Case Management
HRIS
Documentation
Microsoft Office
Communication
Time Management
Data Analysis

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Qualifications

Bachelor's Degree in Human Resources or Business Administration or Related Field

About General Manufacturing

gm.com

General Motors is a global automotive company and the parent of Chevrolet, Buick, GMC and Cadillac, designing, engineering and manufacturing a full range of cars, trucks and SUVs. Beyond vehicles, GM provides connected and mobility services—such as OnStar and GM Energy—and invests in vehicle safety, autonomous driving and other advanced engineering. The company is pursuing electrification and sustainability through initiatives like its Journey to Zero Emissions while supporting communities and workforce development. For more than a century GM emphasizes quality, reliability and delivering a vehicle for every drive.

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