Senior Manager, People Services & Helpdesk (Bangkok-based, Relocation Provided)

Agoda(2 months ago)

Bangkok, ThailandOnsiteFull TimeSenior$111,524 - $150,807 (estimated)People Experience & Services

About this role

The Senior Manager, People Services & Helpdesk will lead Agoda’s Tier 1 HR Helpdesk to ensure employees and managers receive timely, consistent, and empathetic People support. The role will shape how people access HR services by partnering across the People organisation to improve service standards, drive self-service adoption, and enable digital and AI-enabled experiences. This position is based in Bangkok and offers relocation support but is not open to remote work. The role is designed to scale over time with opportunities to expand remit and build Tier 0/self-service capabilities.

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Required Skills

People Leadership
Service Design
Knowledge Management
Conversational AI
Operations Management
Stakeholder Management
Data Analytics
Process Improvement
Capacity Planning
Coaching

+2 more

Qualifications

Bachelor’s Degree in Business, HR, or Operations Management
Advanced Degree (Preferred)
Lean Six Sigma (Preferred)

About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.

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