Performance Metrics and Quality Assurance Manager

This role directs all activities for Performance Metrics and Quality Assurance to achieve Palm Tran's strategic goals, working closely with the Executive Leadership team and reporting to the Deputy Director. The position involves assisting in the collection, analysis, documentation, and dissemination of service and performance data to maximize operating efficiencies and improve customer service. The incumbent evaluates critical quality assurance functions to identify process improvements and provides management support in complex statistical analysis, performance measurement, and compliance.