Pet Resource Counselor

The Pet Resource Counselor creates a welcoming, supportive experience for adopters, pet owners, and community members seeking assistance. This role rotates between the Adoption Center, Animal Services, Warehouse, and fieldwork to ensure seamless support across adoption and outreach services. Key responsibilities include counseling adopters, processing adoptions, and assisting with rehoming, veterinary aid, and spay/neuter access. The counselor also responds to helpline inquiries, emergency assistance requests, and participates in community events.