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Pharmacy Support Call Center Representative at IQVIA - ApplyBlast

Pharmacy Support Call Center Representative

IQVIA

1 month ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This 100% remote contract role serves as the primary contact for patients, pharmacies, and medical professionals regarding Opus Health program inquiries. The representative fields requests for card activation, program eligibility, benefit explanations, and troubleshooting submission rejections. The position requires providing first-level support for payment assistance solutions and escalating unresolved issues as needed.

Responsibilities

Field patient and pharmacy requests for card activation and program eligibility
Troubleshoot submission rejections and explain program benefits to users
Document resolution details and escalate unresolved issues to management

Skills

Qualifications

High School Diploma or equivalentPharmacy Technician experienceHIPAA certified

About IQVIA

iqvia.com

Headquarters

Durham, North Carolina, United States

Company Size

10001+ employees

Founded

2016

View Profile

IQVIA is a leading global provider of data, technology, and advanced analytics focused on transforming healthcare and life sciences. The company empowers organizations to accelerate innovation, enhance patient outcomes, and expedite the market introduction of new treatments through comprehensive healthcare analytics and real-world evidence. With a commitment to Human Data Science, IQVIA combines its extensive expertise with innovative technology to improve health outcomes worldwide.