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Pharmacy Support Call Center Representative at IQVIA - ApplyBlast

Pharmacy Support Call Center Representative

IQVIA

6 months ago

3.8 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

This 100% remote contract role serves as the primary contact for patients, pharmacies, and medical professionals, providing payment assistance solutions and troubleshooting submission rejections. The representative fields requests regarding card activation, program eligibility, and benefit explanations while documenting issues and escalating unresolved cases. The position requires a high school diploma, pharmacy technician experience, and HIPAA certification to support the launch and marketing of pharmaceutical products.

Responsibilities

Field patient and pharmacy requests via telephone and email
Provide payment assistance solutions and troubleshoot submission rejections
Document resolution details and escalate unresolved issues to management

Skills

Qualifications

High School Diploma or equivalentPharmacy Technician experienceHIPAA certifiedCall center experience

About IQVIA

iqvia.com

Headquarters

Durham, North Carolina, United States

Company Size

10001+ employees

Founded

2016

View Profile

IQVIA is a leading global provider of data, technology, and advanced analytics focused on transforming healthcare and life sciences. The company empowers organizations to accelerate innovation, enhance patient outcomes, and expedite the market introduction of new treatments through comprehensive healthcare analytics and real-world evidence. With a commitment to Human Data Science, IQVIA combines its extensive expertise with innovative technology to improve health outcomes worldwide.