Pharmacy Technician Refill Calls Outbound

Shields Health Solutions

1 month ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Patient Engagement Specialist provides customer service and support for inbound and outbound pharmacy calls, assisting patients through refilling prescriptions, managing medication data, and coordinating with pharmacy and healthcare providers. The role emphasizes communication, organization, and confidentiality in a remote environment while ensuring compliance with licensure requirements.

Skills

About Shields Health Solutions

shieldshealthsolutions.com

Shields Health Solutions is a leading specialty pharmacy solutions provider that partners with health systems nationwide to accelerate patient access to specialty medications and improve clinical and financial outcomes. They deliver integrated pharmacy services—combining pharmacy operations, patient access and support, care coordination, and partnership models—to streamline treatment initiation, adherence, and revenue capture for health systems. Shields emphasizes measurable outcomes and growth for provider organizations through scalable operational support, technology, and analytics, under the banner "Elevating Specialty Pharmacy."