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Platform Support Specialist at MNTN - ApplyBlast

Platform Support Specialist

MNTN

2 months ago

3.8 on Glassdoor

United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Platform Support Specialist will serve as the primary point of contact for small business customers using MNTN's self‑serve advertising platform, handling inbound inquiries, diagnosing and resolving platform issues, and guiding users to self‑service resources. This high‑volume, product‑focused role emphasizes speed, accuracy, and first‑contact resolution while helping shape the new support organization.

Responsibilities

Handle inbound customer inquiries and resolve platform issues
Document and route escalations while meeting SLA targets
Identify recurring issues and improve self‑service resources

Skills

About MNTN

mountain.com

Headquarters

Austin, Texas, United States

Company Size

201-500 employees

Founded

2018

View Profile

MNTN (Mountain) is a Connected TV performance marketing platform that helps brands drive measurable conversions, revenue, site visits and other outcome-based goals through streaming TV advertising. Branded as "Performance TV," the platform combines audience targeting, creative delivery, campaign buying and cross‑device attribution to plan, optimize and measure CTV campaigns toward specific business outcomes. MNTN positions itself for marketers and agencies who want TV-scale reach with digital-style measurement and optimization.