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Player Support Agent at Rush Street Interactive - ApplyBlast

Player Support Agent

Rush Street Interactive

2 months ago

4.0 on Glassdoor

Collingswood, New Jersey, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

Rush Street Interactive is seeking a Player Support Agent to provide real-time, empathetic assistance to players via live chat, email, and phone. The role involves handling account inquiries, troubleshooting technical issues, and guiding users through promotions and responsible gaming tools while collaborating with internal teams. Training begins with a four‑week on‑site program in Collingswood, NJ, after which agents work rotating shifts to meet business needs.

Responsibilities

Deliver real-time support via chat, email, and phone
Investigate and escalate technical bugs, fraud, and account issues
Collaborate with Payments, Risk, Promotions, and Tech teams to resolve complex issues

Skills

Qualifications

Gaming Control Board License

About Rush Street Interactive

rushstreetinteractive.com

Headquarters

Chicago, Illinois, United States

Company Size

501-1000 employees

Founded

2012

View Profile

Rush Street Interactive (NYSE: RSI) is a digital gaming company that builds and operates online casino and sportsbook brands. It delivers player‑centric, integrated web and mobile experiences through brands like BetRivers, RushBet and PlaySugarHouse across North America and Latin America. RSI focuses on approachable, fun and fair gaming with a wide range of slots, table games and sports betting options, plus bonus features designed to increase engagement and winning moments.