Player Support Specialist
Peak(2 years ago)
About this role
The Player Support Specialist is part of the Customer Experience team, acting as the primary link between players and product development teams. The role focuses on managing ongoing support for mobile casual games and maintaining strong relationships with a large player base. It involves working in compact, autonomous teams within a fast-paced, collaborative environment. The position also contributes insights from player feedback to help shape product decisions and improve overall player satisfaction.
Required Skills
- Customer Support
- Ticket Management
- Player Relations
- Issue Investigation
- Data Analysis
- Reporting
- Cross Team Collaboration
- Community Management
- Mobile Games Knowledge
- Attention To Detail
+2 more
Qualifications
- University Degree
About Peak
peak.comPeak (Peak Oyun Yazılım ve Pazarlama A.Ş.), founded in 2010 by Sidar Şahin, is a Turkish mobile games developer and publisher. The company creates and operates popular casual puzzle titles — including hits like Toon Blast and Toy Blast — with a focus on live-ops, data-driven design, and global distribution. Peak emphasizes a player-first mindset and a team culture of autonomous, impact-driven squads that prioritize continuous exploration, progress, and growth.