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Portuguese Team Leader at TaskUs - ApplyBlast

Portuguese Team Leader

TaskUs

5 months ago

4.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Portuguese Speaking Team Leader, Operations supervises a team of 10-15 call center associates to ensure performance metrics and KPIs are consistently achieved. This role involves daily coaching, scheduling management, and handling escalated customer queries while collaborating with cross-functional teams to drive operational excellence.

Responsibilities

Supervise and mentor a team of 10-15 call center associates
Manage daily team scheduling, attendance, and work hours
Handle escalated customer complaints and complex queries
Conduct weekly and monthly performance reviews and business analysis
Collaborate with cross-functional teams to improve service processes

Skills

Qualifications

Associate's Degree in a related fieldFluent in Portuguese (Native or C1 level)High proficiency in English (B1 or B2 level)

About TaskUs

taskus.com

Headquarters

New Braunfels, Texas, United States

Company Size

10001+ employees

Founded

2008

View Profile

TaskUs, a digital solutions provider, combines expert teammates and cutting-edge technology to solve customer challenges, protect users, and drive growth.