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Premier Support Manager at Zoom - ApplyBlast

Premier Support Manager

Zoom

29 days ago

3.6 on Glassdoor

Remote

Full Time

Manager

3 applicants

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About this role

The Premier Support Manager leads a team of Technical Account Managers to deliver high-touch support for Zoom's most strategic enterprise accounts, directly influencing customer outcomes and the strength of the Premier Support portfolio. This role involves coaching and developing team talent, setting performance goals, and serving as an executive escalation resource for complex customer situations. The position requires close partnership with Customer Success, Service Engineering, and Sales to drive proactive outcomes and retention.

Responsibilities

Lead and develop a team of Technical Account Managers
Define and drive team KPIs and strategic initiatives
Serve as executive escalation point for complex customer situations

Skills

About Zoom

zoom.us

Headquarters

Tunis, Tunis, Tunisia

Company Size

11-50 employees

Founded

2001

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Modernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.