Premium Resolution Partner (PRP)

DoorDash Mexico(1 month ago)

RemoteFull TimeMedior$85,231 - $114,105 (estimated)Merchant Services

About this role

The Premium Resolution Partner on DoorDash’s Merchant Services team serves as a dedicated point of contact for merchants facing highly complex issues, advocating for their needs across Product, Strategy, and Account teams. The role focuses on ensuring exceptional merchant experiences, driving root-cause resolution, and surfacing insights and recommendations to senior leadership. This position requires independent judgment in high-stakes situations and strong partnership with cross-functional stakeholders.

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Required Skills

Escalation Management
Cross-Functional Collaboration
Problem Solving
Communication
Relationship Building
Proactivity
Merchant Support
Systems Troubleshooting
Reporting
Salesforce

+3 more

Qualifications

College Degree or Equivalent

About DoorDash Mexico

careersatdoordash.com

New Relic is a SaaS observability platform that helps developers and operators monitor, troubleshoot, and optimize applications, infrastructure, and end‑user experience in real time. It provides application performance monitoring (APM), infrastructure and container monitoring, logs, distributed tracing, synthetics/real‑user monitoring, dashboards, alerting, and analytics (NRQL) through a unified UI and APIs. With broad integrations, OpenTelemetry support, and usage‑based telemetry ingestion, New Relic is designed for full‑stack visibility and faster incident response across cloud‑native and legacy environments.