Premium Support Delivery Manager (Japanese Speaking)
Airbnb
About this role
Airbnb is hiring a Customer Service Manager based in Japan to provide operational leadership for one or more internal customer service functions. The role focuses on maintaining high standards of service, developing and growing a team of ambassadors, and supporting Delivery-wide strategic initiatives. The manager will represent the service to senior leadership and help drive continuous improvement and operational excellence.
Skills
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
Recent company news
BritannicaAirbnb
3 weeks ago
MarketBeatAirbnb, Inc. $ABNB Shares Purchased by Banco Bilbao Vizcaya Argentaria S.A.
2 days ago
InvestopediaHow Airbnb Works for Hosts, Guests, and the Company Itself
1 month ago
The Motley FoolBest Travel & Tourism Stocks for 2026 and How to Invest
1 day ago
Airbnb NewsroomAirbnb Q3 2025 financial results
Nov 6, 2025
About Airbnb
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Airbnb.
Salary
$99k – $132k
per year
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