Service Delivery Manager
Philip Morris International(17 days ago)
About this role
The Service Delivery Manager at Concentrix is responsible for ensuring operational excellence, client satisfaction, and team performance within customer support and engineering functions. The role involves managing client relationships, coordinating with technical teams, and driving continuous improvement initiatives to optimize service delivery.
Required Skills
- Client Relations
- Operational Excellence
- KPI Management
- Team Leadership
- Customer Support
- Project Management
- Communication
- Technical Collaboration
- Performance Optimization
- Continuous Improvement
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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