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Premium Support Engineer - North America at Cato Networks - ApplyBlast

Premium Support Engineer - North America

Cato Networks

4 months ago

4.3 on Glassdoor

Austin, Texas, United States

Hybrid

Full Time

Senior

3 applicants

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About this role

A Senior Enterprise Support Manager at Cato Networks oversees Support Delivery Managers and Technical Account Managers, ensuring high-quality service delivery for strategic accounts. The role involves driving customer satisfaction, resolving complex escalations, and aligning support initiatives with broader business objectives through proactive leadership. You will collaborate cross-functionally with Product, Engineering, and Sales to maintain service excellence and retention.

Responsibilities

Lead and mentor Support Delivery Managers and Technical Account Managers
Define team objectives and operational frameworks aligned with company strategy
Act as senior escalation point for complex technical and service issues
Drive product and process improvements through trend analysis
Deliver executive-level visibility into account health and service delivery

Skills

About Cato Networks

catonetworks.com

Headquarters

Tel Aviv, Israel

Company Size

1001-5000 employees

Founded

2015

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Cato Networks provides a cloud-native secure access service edge (SASE) platform that combines networking and security functions, including SD-WAN, secure web gateway, firewall, zero trust network access, and cloud access security. Its platform is used to connect and protect enterprise sites, remote users, and cloud resources through a global private backbone.