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Premium Support Engineer at Hewlett Packard Enterprise - ApplyBlast

Premium Support Engineer

Hewlett Packard Enterprise

3 months ago

4.8 on Glassdoor

Bangalore, Karnataka

Hybrid

Full Time

Junior

0 applicants

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About this role

A Premium Support Engineer at Hewlett Packard Enterprise troubleshoots complex issues for critical customers, replications environments, and provides final fixes across hardware and software levels. This hybrid role involves mentoring peers, collaborating with L3+ engineers, and utilizing deep knowledge of Juniper and Aruba networking platforms to resolve technical challenges. Candidates will drive timely resolutions while understanding the broader network environment and its business impact.

Responsibilities

Lead troubleshooting for Premium customer reported issues
Isolate hardware and software anomalies to provide fixes
Replicate customer environments in lab for testing
Mentor newly hired support engineers and peers
Collaborate with L3 teams to escalate complex issues

Skills

Qualifications

BS in ElectronicsBS in Computer ScienceJNCIS CertificationCCNA CertificationCCNP Certification

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.