Premium Support Representative

The Premium Support Representative serves as a trusted day-to-day partner for high-value clients using the Viventium + Apploi Hire product, combining relationship management, product expertise, and consultative support to optimize recruiting workflows and resolve platform concerns. This role involves taking ownership of client questions, providing guidance on Hire functionality, troubleshooting issues, and coordinating with internal partners for technical expertise. The position also includes progressively developing knowledge of the broader Viventium + Apploi HCM and Payroll product suite to support a connected client experience.