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Principal Associate, Customer Experience (CX) Insights at Capital One - ApplyBlast

Principal Associate, Customer Experience (CX) Insights

Capital One

6 months ago

3.6 on Glassdoor

Toronto, ON

Hybrid

Full Time

Senior

0 applicants

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About this role

A Principal Associate in Customer Experience (CX) Insights at Capital One Canada leads the end-to-end strategy and execution of the CX measurement program, translating customer data into actionable insights to shape product and service strategy.

Responsibilities

Define and lead the Canada CX measurement program strategy and roadmap
Lead project management and execution of CX measurement program
Own data quality and reliability for survey sampling and response integrity
Partner with engineering teams to deploy new CX measurement capabilities
Synthesize insights for internal and business partner teams

Skills

Qualifications

Bachelor's degree in Business Administration, Customer Experience, Research, Marketing, or related fieldTraining or certification in Customer Experience Management (CEM) or Net Promoter Score (NPS)