Principal Business Operations Manager

The Principal Business Operations Manager leads the business operations engine that transforms complex customer requirements into timely, compliant Physical IP access. This role manages the end-to-end customer operational lifecycle, from onboarding through product download, while aligning cross-functional decisions and scaling the customer experience through disciplined processes, insight, automation, and AI. The position requires managing a large portfolio of concurrent customer journeys, handling complex commercial and licensing scenarios, and driving operational efficiency through SOPs, dashboards, and workflow automation.