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Principal Customer Reliability Engineer at Accela - ApplyBlast

Principal Customer Reliability Engineer

Accela

4 months ago

3.5 on Glassdoor

Remote

Full Time

Senior

2 applicants

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About this role

As a Principal Customer Reliability Engineer at Accela, you will serve as the primary technical liaison between the company's cloud platform and customers, ensuring reliable and secure outcomes. You will partner with cross-functional teams to guide customers through SaaS migrations, troubleshoot complex challenges, and improve operational performance while driving continuous improvements in reliability and incident response. This role requires deep technical expertise to reduce customer impact and build long-term confidence in the platform.

Responsibilities

Serve as primary technical liaison for Accela's cloud platform and customers
Lead technical engagements related to SaaS migrations and production operations
Develop operational processes, tooling, and monitoring capabilities for reliability
Act as senior escalation point for complex customer issues and incidents
Provide technical leadership and mentorship to Customer Reliability and SRE teams

Skills

About Accela

accela.com

Headquarters

San Ramon, California, United States

Company Size

201-500 employees

Founded

1999

View Profile

Accela is a cloud-based software company that delivers solutions for government agencies to streamline operations, improve efficiency, and boost citizen engagement. Its civic platform offers capabilities for permitting, licensing, inspections, code enforcement, land and asset management, and online self-service to modernize workflows and ensure regulatory compliance. Governments use Accela to automate processes, consolidate data, reduce backlogs, and provide more transparent, digital services. The company focuses on secure, scalable cloud deployments and integrations to meet evolving policy, reporting, and service-delivery needs.