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Principal Customer Success Manager at H1 - ApplyBlast

Principal Customer Success Manager

3 months ago

3.7 on Glassdoor

Remote

Full Time

Senior

6 applicants

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About this role

The Principal Customer Success Manager serves as a strategic advisor to H1's largest and most complex customers, owning the end-to-end customer relationship to drive adoption, value realization, and growth. This role involves leading cross-functional initiatives, managing high-ARR accounts, and building trusted relationships with senior executive stakeholders. The position requires a highly autonomous leader who thrives in ambiguous environments and influences outcomes across customers, partners, and internal teams.

Responsibilities

Own large-scale customer programs and drive adoption across complex accounts
Lead cross-functional initiatives and establish governance for successful execution
Drive account strategy including renewals, expansion opportunities, and risk mitigation

Skills

About H1

h1.co

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2017

View Profile

H1 is a healthcare data and analytics platform that helps life sciences, pharma, health plans, and digital health organizations identify key providers and prescribers. It aggregates and normalizes provider, prescription, and clinical data to power insights for clinical trial site selection and patient recruitment, commercial strategy, and research. H1 delivers tools, APIs, and workflows that enable targeted outreach, analytics-driven decisions, and collaboration across stakeholders to accelerate development and advance patient care.