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© All Rights Reserved. ApplyBlast.com
Intercom
The Principal Customer Success Manager partners with large enterprise customers to transform their customer service using AI, guiding them from strategy and implementation through adoption and renewal. This role involves building executive relationships, driving measurable value realization, and developing customer-specific AI roadmaps. The position requires advising senior leaders, influencing AI deployment strategies, and mentoring the Customer Success team.
Headquarters
San Francisco, California, United States
Company Size
501-1000 employees
Founded
2011
Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Intercom.
42% above the average for this role
Intercom’s playbook for becoming an AI-native business
Jul 21, 2025
