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© All Rights Reserved. ApplyBlast.com
commerce
The Principal Customer Success Manager – Enterprise owns a portfolio of high-growth and strategic enterprise accounts, driving adoption, retention, renewal, and expansion across a multi-product ecommerce platform. This senior individual contributor partners with executive stakeholders to define success goals, manage escalations, and deliver measurable business outcomes while developing customers into long-term champions. The role involves cross-functional collaboration, mentoring peers, and applying a data-driven approach to success planning and risk mitigation.
Company Size
1-10 employees
Commerce is a commerce technology company that helps brands and retailers grow with flexible, connected e‑commerce tools and platforms. Its portfolio includes BigCommerce (a scalable online store and headless commerce platform), Feedonomics (product feed and marketplace optimization), and Makeswift (a no‑code site builder for fast digital experiences). Together these products address storefronts, catalog and feed management, marketplaces, checkout and integrated omnichannel workflows. Commerce targets businesses seeking scalable, API-driven and easy-to-integrate solutions to accelerate online sales and customer experience.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for commerce.
39% above the average for this role