Principal, Customer Success

Jupiter Intelligence, Inc.(1 month ago)

HybridFull TimeSenior$187,837 - $249,638 (estimated)Customer Success

About this role

The Principal, Customer Success at Jupiter owns long-term relationships with strategic customers, ensuring they realize value from Jupiter’s climate risk analytics solutions. The role oversees renewals, expansion, and executive-level engagement across complex accounts, particularly in financial services. It requires translating technical climate and geospatial analytics into actionable business insights and acting as a strategic advisor to customers. The position sits within a highly cross-functional environment, interfacing closely with product, engineering, science, and sales teams.

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Required Skills

Customer Success
Account Management
Renewal Management
Customer Onboarding
Stakeholder Mapping
Upsell Strategy
Quarterly Business Reviews
Customer Metrics
Customer Playbooks
CRM Management

+16 more

Qualifications

B.S. in Physical Science
B.S. in Computer Science
B.S. in Finance
B.S. in Engineering
B.S. in Data Analytics

About Jupiter Intelligence, Inc.

jupiterintel.com

Jupiter Intelligence is a climate-resilience data and analytics company that delivers science-based, high-resolution projections and risk metrics for hazards like flooding, extreme heat, wildfire, wind, and sea-level rise. Their platform and APIs help insurers, banks, utilities, real estate owners, and governments quantify future physical climate risk, run scenario analyses, and support regulatory reporting and adaptation planning. Jupiter combines climate science, geospatial modeling, and proprietary datasets to produce actionable forecasts, probabilistic metrics, and decision‑support tools at asset and portfolio scales. Clients use their insights to prioritize resilience investments, underwrite and price risk, and stress-test assets under future climate scenarios.