Principal Engineer, Web Platform – Team Web

Intercom(28 days ago)

HybridFull TimeSenior$155,740 - $206,941 (estimated)Engineering

About this role

Intercom is hiring a Principal Engineer to define and execute the long-term technical strategy for its marketing and growth web platform. This cross-functional leadership role partners with marketing, design, analytics, data science, and engineering to ensure the web stack is modern, performant, and measurable. The Principal Engineer will drive architectural evolution, set standards for reliability and developer productivity, and contribute hands-on while mentoring engineers across the organisation.

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Required Skills

Web Architecture
Technical Strategy
Scalability
Performance
Observability
Reliability
Developer Productivity
Collaboration
MarTech
Event Tracking

+7 more

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.