Principal Engineer, Web Platform – Team Web

Intercom(28 days ago)

HybridFull TimeSenior$155,370 - $206,597 (estimated)Engineering

About this role

The Principal Engineer will shape the technical direction and architecture of Intercom’s marketing and growth web platform, driving long-term strategy and technical evolution. This role partners closely with marketing, design, analytics, data science, and engineering teams to ensure the web stack is performant, scalable, and measurable. The position operates with high autonomy and accountability, providing technical leadership, mentorship, and hands-on contribution to the codebase.

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Required Skills

Architecture
Technical Strategy
Scalability
Performance
Developer Productivity
Observability
System Reliability
Cross-Functional
MarTech
Event Instrumentation

+9 more

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.