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Principal Escalation Engineer at TTEC Digital - ApplyBlast

Principal Escalation Engineer

TTEC Digital

3 years ago

3.5 on Glassdoor

Hyderabad, Telangana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Principal Escalation Engineer will work within Managed Services to deliver and support advanced contact center technologies for enterprise clients. The role focuses on troubleshooting complex Cisco IPT solutions, including Unified Contact Center Enterprise, voice gateways, SIP protocols, and related platforms, while providing mentorship to junior staff.

Responsibilities

Provide senior escalation support for Cisco IPT solutions
Troubleshoot complex contact center and telecommunication infrastructures
Mentor and support junior support staff

Skills

Qualifications

CCNACCNPCCIE

About TTEC Digital

ttecdigital.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

View Profile

TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.